Tooling Ecosystem for AI Governance & Compliance — Zen Architecture Blueprint
ISO/NIST Integration Playbook Tooling Ecosystem Architecture
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Key takeaways
- Integrates operational, compliance and audit layers into one live architecture.
- Automates evidence capture, risk updates and audit readiness using Zoho, Firebase and Make.com.
- Enables real-time dashboards aligned to ISO 42001, NIST AI RMF and EU AI Act KPIs.
Overview & Design Principles
- Unified Compliance Fabric: Every tool integrates into a single Evidence API layer (EV-ID registry).
- No-Manual Data Entry: System logs, dashboards and documents auto-synchronise into repositories.
- Framework-Agnostic: Controls mapped once, reused across ISO, NIST, and EU regulatory evidence.
- Audit-Ready by Default: Audit trails, timestamps, and user actions recorded continuously.
Core Systems & Data Flows
| System | Function | Framework Role | Integration Output |
|---|
| Zoho One (CRM, Desk, Analytics) | Policy management, CAPA, audit tracking | ISO §9, NIST Manage | CAPA tickets, PMM dashboards |
| Firebase (Auth, Firestore, Cloud Functions) | User auth, audit records, data APIs | ISO §7 Support, EU Annex IV | Audit log JSONs, EV-ID registry |
| Make.com (Integromat) | Automates risk → CAPA → evidence workflows | NIST Map/Manage | Data sync jobs, alerts, record updates |
| Dialogflow / Vertex AI | AnswerBot + policy query layer | NIST Measure | Contextual responses from KB |
| Google Sheets / Drive | Lightweight registers, evidence storage | ISO §6.1 / §9.1 | Linked evidence sheets |
Automation & Orchestration Layer
- Trigger: Zoho Desk issue logged → triggers Make.com scenario.
- Process: Make.com updates Firestore risk register, tags EV-ID, uploads to Drive.
- Notify: Slack + email notification to reviewer group.
- Close: Firebase updates CAPA status and generates evidence index snapshot.
Evidence & Data Repositories
- Primary Evidence Index: Firestore → “evidence” collection (EV-ID, Owner, Framework, FileLink).
- Secondary Archive: Google Drive folder mirrored nightly (using Apps Script trigger).
- Zoho Analytics: connects via API for dashboard visualisations (audit progress, open NCs).
Dashboards & Reporting
- Compliance Heatmap — maps ISO clauses to evidence % coverage.
- Risk Overview — shows top 10 residual risks (from Firestore RMS).
- CAPA Tracker — displays NCs and closure progress.
- Post-Market Monitoring (PMM) — integrates incidents, metrics and validations.
Security & Access Controls
- Firebase Authentication manages multi-role access (Admin, Auditor, Viewer).
- Zoho One configured with SSO (SAML / OAuth2) for unified access.
- Data encrypted at rest and in transit (AES-256 / TLS 1.3).
- Audit trails kept 10 years (EU AI Act Art 12 compliance).
Framework Alignment
| Framework | Reference | Relevance |
|---|
| ISO/IEC 42001 | §7 Support • §9 Performance | Supports operational evidence management. |
| NIST AI RMF | Measure • Manage | Automated evidence collection & monitoring. |
| EU AI Act | Annex IV + Art 16 | Technical documentation & post-market records. |
| UK DSIT Framework | Principles 1–6 | Accountable, explainable, secure governance. |
Implementation Checklist
- All systems integrated via Make.com or Firebase Cloud Functions.
- EV-ID registry active in Firestore, with Drive mirroring configured.
- Dashboards published in Zoho Analytics and linked to KB.
- Audit and CAPA workflows tested end-to-end with notifications.
- Monthly sync verification and access audit completed.
© Zen AI Governance UK Ltd • Regulatory Knowledge • v1 19 Nov 2025 • This page is general guidance, not legal advice.